Returns PolicyWe want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.
Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:
- You will receive a refund for the item(s) and shipping and handling costs for defective, damaged or misshipped items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).
- Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee.
- Before returning an item please contact our customer support team at firstname.lastname@example.org to receive a return merchandise authorization number.
You should receive a refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund quickly.
All products are subject to manufacturer warranty when applicable. For all the other products topstonehorror.com will handle the return upon contacting our customer service at email@example.com. We generally offer a 30 days warranty on all our line of products.